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A study of preferences in a simulated online shopping experiment
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A study of preferences in a simulated online shopping experiment (2011)A study of preferences in a simulated onl…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Satisfaction: A Behavioral Perspective on the Consumer (2010)Satisfaction: A Behavioral Pe…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development (1997)The impact of customer satisf…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Dynamic decision making: Human control of complex systems (1992)Dynamic decision making: Huma…A Catastrophe Model for Developing Service Satisfaction Strategies (1992)A Catastrophe Model for Devel…Zero defections: quality comes to services. (1990)Zero defections: quality come…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process (1983)A Longitudinal Assessment of …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Multivariate Analysis of Brand Loyalty for Major Household Appliances (1973)Multivariate Analysis of Bran…ON THE LAW OF EFFECT 1 (1970)ON THE LAW OF EFFECT 1RELATIVE AND ABSOLUTE STRENGTH OF RESPONSE AS A FUNCTION OF FREQUENCY OF REINFORCEMENT 1, 2 (1961)RELATIVE AND ABSOLUTE STRENGT…Tactics of Scientific Research (1960)Tactics of Scientific ResearchPossessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Quality, satisfaction and behavioral intentions (2000)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Schedules of reinforcement. (1957)The evolution of human mating: Trade-offs and strategic pluralism (2000)Economic demand and essential value. (2008)Promoting social behavior with oxytocin in high-functioning autism spectrum disorders (2010)Science and Human Behavior (1953)Science and Human Behavior. (1954)A COMPARISON OF TWO APPROACHES FOR IDENTIFYING REINFORCERS FOR PERSONS WITH SEVERE AND PROFOUND DISABILITIES (1992)Experience-weighted Attraction Learning in Normal Form Games (1999)The Stag Hunt and the Evolution of Social Structure (2003)An Investigation into the Determinants of Customer Satisfaction (1982)Models of Consumer Satisfaction Formation: An Extension (1988)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)SOME CURRENT DIMENSIONS OF APPLIED BEHAVIOR ANALYSIS1 (1968)Statistical significance in psychological research. (1968)TOWARD A FUNCTIONAL ANALYSIS OF SELF‐INJURY (1994)
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References

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  • 1999Whence Consumer Loyalty?7,319 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
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  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1970ON THE LAW OF EFFECT 12,611 cited
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  • 1997The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development1,340 cited
  • 2010Satisfaction: A Behavioral Perspective on the Consumer892 cited
  • 1983A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process876 cited
  • 1992A Catastrophe Model for Developing Service Satisfaction Strategies812 cited
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Dynamic decision making: Human control of complex systems
744 cited
  • 1973Multivariate Analysis of Brand Loyalty for Major Household Appliances461 cited
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