Impact of social group processes and functional diversity on communication in networked organizations

Michelle E. Riedlinger · Cindy Gallois · Susan McKay · Jeffery Pittam

43 citations0/0 files storedJournal of Applied Communication Research

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Team Dynamics and Performance Management and Organizational Studies Communication Studies and Media

Abstract

This study examines the role of social group processes in perceptions of effective communication in Australian Cooperative Research Centres (CRCs). Communication professionals in 25 CRCs discussed the barriers and opportunities for communication in their diverse networked organizations. Thematic analysis of the transcripts highlighted the contribution of social group processes to both barriers and opportunities. Communication challenges implicated the social identity of organizational members, many of which were associated with distinct structural aspects of these organizations. Opportunities for communication frequently involved features that implicated social identity, including taking advantage of existing organizational or industry identities, preventing conflicting identities from becoming salient, and promoting a collective CRC identity.

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References

1992Basics of Qualitative Research: Grounded Theory Procedures and Techniques.2004The Social Identity Theory of Intergroup Behavior 1979The Social psychology of intergroup relations 1989Social Identity Theory and the Organization 1984Research in Organizational Behavior 1982Social Psychology of Intergroup Relations 1989Rediscovering the Social Group: A Self-Categorization Theory.2000Social Identity and Self-Categorization Processes in Organizational Contexts

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