Digital information support for domestic violence victims

Lynn Westbrook

29 citations0/0 files storedJournal of the American Society for Information Science and Technology

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Library Science and Administration Library Science and Information Literacy Web and Library Services

Abstract

Abstract With domestic violence directly impacting over 5 million victims in the United States annually, the growing e‐health and e‐government networks are developing digitally based resources for both victims and those who aid them. The well‐established community information and referral role of public libraries dovetails with this digital referral network model; however, no study of the actual service provided by public libraries is available. This examination of e‐mail reference responses to requests for safe‐house contact information revealed major gaps in cyber‐safety awareness and uneven implementation of professional standards for virtual reference service. Implications for information system design, professional standards, education, and future research are discussed.

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References

1986Qualitative Data Analysis: A Sourcebook of New Methods 1997Qualitative research : theory, method and practice 2003Risk Factors for Femicide in Abusive Relationships: Results From a Multisite Case Control Study 1997Information behaviour: An interdisciplinary perspective 2002Intimate Partner Violence and Physical Health Consequences 1995Everyday life information seeking: Approaching information seeking in the context of “way of life”2005E-government success factors: Mapping practical tools to theoretical foundations 2003Costs of Intimate Partner Violence Against Women in the United States

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2008Crisis information concerns: Information needs of domestic violence survivors 2012Responding to Intimate Violence against Women: The Role of Informal Networks 2009Information myths and intimate partner violence: Sources, contexts, and consequences 2015An exploratory study of the impact of information communication technology (ICT) or computer mediated communication (CMC) on the level of violence and access to service among intimate partner violence (IPV) survivors in Canada

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