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Age matters: How developmental stages of adulthood affect customer reaction to complaint handling efforts
16 references·1 citing·43 second hop
Age matters: How developmental stages of adulthood affect customer reaction to complaint handling efforts (2012)Age matters: How developmental stages of …Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…User Acceptance of Information Technology: Toward A Unified View1 (2003)User Acceptance of Informatio…A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)A Partial Least Squares Laten…On the dimensionality of organizational justice: A construct validation of a measure. (2001)On the dimensionality of orga…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Relation of threatened egotism to violence and aggression: The dark side of high self-esteem. (1996)Relation of threatened egotis…Social and emotional patterns in adulthood: Support for socioemotional selectivity theory. (1992)Social and emotional patterns…The self and social behavior in differing cultural contexts. (1989)The self and social behavior …The Social Psychology of Procedural Justice (1988)The Social Psychology of Proc…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…Stress, social support, and the buffering hypothesis. (1985)Stress, social support, and t…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Equity, Equality, and Need: What Determines Which Value Will Be Used as the Basis of Distributive Justice? (1975)Equity, Equality, and Need: W…Examining the impact of locus and justice perception on B2B service recovery (2021)Examining the impact of locus…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Coefficient Alpha and the Internal Structure of Tests (1951)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1985Stress, social support, and the buffering hypothesis.18,064 cited
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  • 1988The Social Psychology of Procedural Justice6,583 cited
  • 2003A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study6,477 cited
  • 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
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  • 1975Equity, Equality, and Need: What Determines Which Value Will Be Used as the Basis of Distributive Justice?2,749 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing

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2,718 cited
  • 1996Relation of threatened egotism to violence and aggression: The dark side of high self-esteem.2,378 cited
  • 1992Social and emotional patterns in adulthood: Support for socioemotional selectivity theory.2,172 cited
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    • 2021Examining the impact of locus and justice perception on B2B service recovery28 cited