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The effect of product-harm crisis situations on firms’ spokesperson strategies: Evidence from China's emerging market economy
10 references·0 citing·47 second hop
The effect of product-harm crisis situations on firms’ spokesperson strategies: Evidence from China's emerging market economy (2013)The effect of product-harm crisis situati…Does a Firm's Product-Recall Strategy Affect Its Financial Value? An Examination of Strategic Alternatives during Product-Harm Crises (2009)Does a Firm's Product-Recall …Crisis leadership: when should the CEO step up? (2009)Crisis leadership: when shoul…Babyfaces, trait inferences, and company evaluations in a public relations crisis (2008)Babyfaces, trait inferences, …Helping Crisis Managers Protect Reputational Assets (2002)Helping Crisis Managers Prote…Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations (2000)Impact of Product-Harm Crises…Consumer Response to Negative Publicity: The Moderating Role of Commitment (2000)Consumer Response to Negative…Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…The Corporate Spokesperson in External Organizational Communication (1991)The Corporate Spokesperson in…Content-Analysis Research: An Examination of Applications with Directives for Improving Research Reliability and Objectivity (1991)Content-Analysis Research: An…Reliability of Nominal Data Based on Qualitative Judgments (1989)Reliability of Nominal Data B…Applications of case study research (1993)The Art of Case Study Research (1996)Case Study Research (2004)Crisis leadership: a view from the executive suite (2012)The Mediating Role of Charismatic Leadership Communication in a Crisis: A Malaysian Example (2015)Resilience, Reorientation, and Reinvention: School Leadership During the Early Months of the COVID-19 Pandemic (2021)Corporate financing and investment decisions when firms have information that investors do not have (1984)Corporate Social and Financial Performance: A Meta-Analysis (2003)Handbook of Social Psychology (2013)Managing Brands in the Social Media Environment (2013)Corporate Accountability Reporting and High-Profile Misconduct (2015)A systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights (2019)A Coefficient of Agreement for Nominal Scales (1960)Statistical principles in experimental design. (1962)Content Analysis: An Introduction to its Methodology. (1984)Conducting content‐analysis based literature reviews in supply chain management (2012)Demystifying Content Analysis (2020)Intercoder Reliability in Qualitative Research: Debates and Practical Guidelines (2020)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Spreading the Word: Investigating Antecedents of Consumers' Positive Word-of-Mouth Intentions and Behaviors in a Retailing Context (2005)Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Tried and tested: The impact of online hotel reviews on consumer consideration (2008)Building Strong Brands (1995)Strategic Brand Management: Building, Measuring, and Managing Brand Equity (1997)How Sustainability Ratings Might Deter ‘Greenwashing’: A Closer Look at Ethical Corporate Communication (2011)The effect of social media communication on consumer perceptions of brands (2014)The Measurement of Observer Agreement for Categorical Data (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Rethinking validity and reliability in content analysis (1999)Validation Guidelines for IS Positivist Research (2004)Word of mouth communication within online communities: Conceptualizing the online social network (2007)Corporate Cultures: The Rites and Rituals of Corporate Life. (1983)DISASTER CRISIS MANAGEMENT: A SUMMARY OF RESEARCH FINDINGS (1988)Crisis management: Planning for the inevitable (2014)Advances in Consumer Research (1992)Reputation: realizing value from the corporate image (1996)The Handbook of Crisis Communication (2010)Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media (2011)Automatic activation of impression formation and memorization goals: Nonconscious goal priming reproduces effects of explicit task instructions. (1996)Reading faces: window to the soul? (1997)Fooled by first impressions? Reexamining the diagnostic value of appearance-based inferences (2009)When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation (2013)Smile Big or Not? Effects of Smile Intensity on Perceptions of Warmth and Competence (2016)Crisis and Emergency Risk Communication as an Integrative Model (2005)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)
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References

  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 1989Reliability of Nominal Data Based on Qualitative Judgments1,575 cited
  • 1991Content-Analysis Research: An Examination of Applications with Directives for Improving Research Reliability and Objectivity1,523 cited
  • 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
  • 2000Consumer Response to Negative Publicity: The Moderating Role of Commitment1,056 cited
  • 2000Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations982 cited
  • 2009Does a Firm's Product-Recall Strategy Affect Its Financial Value? An Examination of Strategic Alternatives during Product-Harm Crises506 cited
  • 2008Babyfaces, trait inferences, and company evaluations in a public relations crisis172 cited
  • 2009Crisis leadership: when should the CEO step up?90 cited
  • 1991The Corporate Spokesperson in External Organizational Communication12 cited

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