Investigating Knowledge Management Factors Affecting Chinese ICT Firms Performance: An Integrated KM Framework

Weifeng Chen · Marwan Elnaghi · Tally Hatzakis

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Innovation and Knowledge Management Management and Organizational Practices Knowledge Management and Sharing

Abstract

This article sets out to investigate the critical factors of Knowledge Management (KM) which are considered to have an impact on the performance of Chinese information and communication technology (ICT) firms. This study confirms that the cultural environment of an enterprise is central to its success in the context of China. It shows that a collaborated, trusted, and learning environment within ICT firms will have a positive impact on their KM performance.

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1995The Knowledge-Creating Company 1998The Knowledge-Creating Company 1998Social Capital, Intellectual Capital, and the Organizational Advantage 1997The Knowledge-creating company: How Japanese companies create the dynamics of innovation 2001Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 2007Mail and internet surveys : the tailored design method 1996Exploring internal stickiness: Impediments to the transfer of best practice within the firm 1998Social Capital, Intellectual Capital, and the Organizational Advantage

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