Article2012

A Preliminary Comparison Study of Online and Face-to-Face Counseling: Client Perceptions of Three Factors

53 citations0/0 files storedJournal of Technology in Human Services

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Digital Mental Health Interventions Telemedicine and Telehealth Implementation Psychotherapy Techniques and Applications

Abstract

This preliminary study examined the similarities and differences between online and face-to-face counseling with regard to general mental health, working alliance, and social presence. Participants included 50 current counseling clients (37 face-to-face, 13 online) who all were recruited through online mediums. Results indicated that online counseling clients perceived a significantly stronger working alliance on the total Working Alliance Inventory-Short Form as well as the Goal subscale than did those who received face-to-face only counseling. No significant differences existed between the groups on general mental health or social presence. These results suggest that a more controlled study with a larger sample might find that a strong working alliance can be developed through online counseling.

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1957The necessary and sufficient conditions of therapeutic personality change.1988A user's guide to the General Health Questionnaire 1951Client-Centered Therapy 1989Development and validation of the Working Alliance Inventory.1997Social presence as a predictor of satisfaction within a computer‐mediated conferencing environment 2003Educational Research: An Introduction 1989Factor structure of the Working Alliance Inventory.1999The heart and soul of change: What works in therapy.

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