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Customer satisfaction and the strategic role of university libraries

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References

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1999Strategy Safari: A Guided Tour through The Wilds of Strategic Management885 cited
2004Services Marketing: People, Technology, Strategy685 cited

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2024Segmented user demand forecasting for libraries in the 15-minute city considering users' preferences and spatial patterns

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20178 Years of institutional assessment feedback: students’ satisfaction with library services4 cited

2014Customer Types and the Empathetic Response3 cited

2018Korisničke razlike u očekivanjima, procjeni dobivene usluge i zadovoljstvu1 cited

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