Communications with Management in Times of Difficulty and Crisis: Silence Explained

Abstract

Whether and how employees communicate with management in times of difficulty or crisis, was the primary focus of this article. In particular, the spiral of silence theory was reviewed and critically analyzed and its viability in an organizational communication context as explanation for why employees choose not to communicate with management was considered. The theory has considerable potential with regard to explaining and predicting how individuals communicate in such settings. The role silence plays in an organizational context was a primary focus, and recommendations were made for future research in this area.

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