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A multidimensional and hierarchical model of mobile service quality · Study

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ArticleA multidimensional and hierarchical model of mobile service quality

Yaobin Lu2009

Article2009

A multidimensional and hierarchical model of mobile service quality

Yaobin Lu · Long Zhang · Bin Wang

186 citations·0/0 files stored·Electronic Commerce Research and Applications

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Customer Service Quality and Loyalty Technology Adoption and User Behaviour Health, Technology, Consumer Behavior

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988On the Evaluation of Structural Equation Models 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1979A Paradigm for Developing Better Measures of Marketing Constructs 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update 1992Measuring Service Quality: A Reexamination and Extension

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Details

Year2009

Typearticle

Published2009-04-13

VenueElectronic Commerce Research and Applications

ISSN-L1567-4223

Languageen

Citations186

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.elerap.2009.04.002

openalex_workW2052367100

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2014

An Empirical Analysis of Synthesizing the Effects of Festival Quality, Emotion, Festival Image and Festival Satisfaction on Festival Loyalty: A Case Study of Macau Food Festival

2021Using online food delivery applications during the COVID-19 lockdown period: What drives University Students’ satisfaction and loyalty?

2017What drives experiential loyalty? A case study of Starbucks coffee chain in Taiwan

2021M-shopping service quality dimensions and their effects on customer trust and loyalty: an empirical study