OPAC usability: assessment through verbal protocol

Tamal Kumar Guha · Veena Saraf

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Library Science and Information Literacy Usability and User Interface Design Information Retrieval and Search Behavior

Abstract

Purpose This study aims to investigate how participants have interacted during the execution of Online Public Access Catalogue (OPAC) searches, and whether they were satisfied or dissatisfied or confused. Design/methodology/approach This is based on a sample of 18 OPAC users of the British Council Library in Kolkata. Findings While implementing the verbal protocol method this study has developed a scheme of coding with the help of which the protocol data were analysed and proposed a generic model of online catalogue searching process flow. It is suggested that the method has a great potential in library and information science research. Originality/value The paper suggests that the method has a great potential in library and information science research.

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2018Information technology and the humanities scholar: Documenting digital research practices 2015Collaboration, Information Seeking, and Technology Use: A Critical Examination of Humanities Scholars’ Research Practices 2015Cross-language information seeking behaviour English vs Arabic 2012Use of computer, internet, and library OPACs among rural and urban postgraduates in Indian universities 2016Preference of Bangladesh university students for searching the library catalogue 2014Relationship of OPAC users' satisfaction with their demographic characteristics, computer skills, user education, user assistance and user-friendly OPAC 2018Use of Online Public Access Catalogue (OPAC) By Undergraduates in Selected Nigerian Universities 2023USAGE OF ONLINE PUBLIC ACCESS CATALOGUE (OPAC) AS A RESOURCE DISCOVERY TOOL: A STUDY IN LNB LIBRARY, DIBRUGARH UNIVERSITY

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