Verbal and physical abuse against nurses in Turkey

Sevim Çelik · Yusuf Çeli̇k · İsmail AĞIRBAŞ · Özgür Uğurluoğlu

126 citations0/0 files storedInternational Nursing Review

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Workplace Violence and Bullying Nursing education and management Occupational Health and Burnout

Abstract

AIM: This study of verbal and physical abuse against nurses in Turkey aimed to describe prevalence, sources, important effects on work, family and social life of the nurses, coping methods and factors. METHODS: A sample of 622 nurses working in eight hospitals located in the capital city of Turkey was surveyed using verbal and physical abuse questionnaires. RESULTS: The prevalence of verbal and physical abuse against nurses in the sample of this study were found to be as 91.1% and 33.0% respectively. Colleagues were found to be the most important source of verbally abusive behaviours while patients and patients' relatives were the important sources of physically abusive behaviours. Disturbed mental health, decreased job performance and headache were the more frequently reported negative effects of verbal and physical abuses on nurses. The most common reactions against abusive behaviours were anger, helplessness, humiliation and depression. It is interesting to find that 'did nothing' was the most reported coping method with verbal abuse. The findings also suggested that working in inpatient units and increasing work experience in the nursing profession were statistically significant variables increasing the likelihood of being abused physically. DISCUSSION: All the results on sources, negative effects, feelings and coping methods on verbally and physically abusive behaviours lead us to discuss that lower working status and power of the nurses at the work, poor working conditions in healthcare settings and insufficient administrative mechanisms as well as law and regulations against the abusers are the important factors forcing the nurses to work in an inappropriate work environment in Turkey.

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References

2003Horizontal violence: experiences of Registered Nurses in their first year of practice 2000Aggression and violence in health care professions 2001Violence towards health care staff and possible effects on the quality of patient care 2003Workplace violence in Alberta and British Columbia hospitals 1999Violence in the emergency department: a survey of health care workers.2002The extent, nature, and precipitating factors of nurse assault among three groups of registered nurses in a regional medical center 2006Prevalence of workplace violence against nurses in Hong Kong.2000Implementation and evaluation of a practical intervention programme for dealing with violence towards health care workers

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