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Reduction and Specialization in Emergency and Directory Assistance Calls

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1997

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Argumentative Talk in Divorce Mediation Sessions

118 cited

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2012Finding out what’s happened: Two procedures for opening emergency calls59 cited
2007Troubles Announcements and Reasons for Calling: Initial Actions in Opening Sequences in Calls to a National Children's Helpline53 cited
2008Organization in Actual Episodes of Work: Harvey Sacks and Organization Studies50 cited
2012Comprehension checks, clarifications, and corrections in an emergency call with a nonnative speaker of Swedish46 cited
2014Negotiating entitlement to language: Calling 911 without English45 cited
2008Context that matters: Producing “thick-enough descriptions” in initial emergency reports44 cited
2017Local expertise and landmarks in place reformulations during emergency medical calls34 cited
2019Inside the Emergency Service Call-Center: Reviewing Thirty Years of Language and Social Interaction Research34 cited
2018Hijacking the dispatch protocol: When callers pre-empt their reason-for-the-call in emergency calls about cardiac arrest27 cited
2019Police Call-takers' First Substantive Question Projects the Outcome of the Call24 cited