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Quality Assurance Certification for Hospitality Marketing, Sales and Customer Services
1 references·0 citing·3 second hop
Quality Assurance Certification for Hospitality Marketing, Sales and Customer Services (1994)Quality Assurance Certification for Hospi…Total quality management (1994)Total quality managementIs total quality management really unique? (1996)Qualitätssicherung im Dienstleistungsmarketing — eine Einführung in die theoretischen und praktischen Probleme (2000)Development of performance measurement systems in quality management organisations (2006)
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  • 1994Total quality management70 cited

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