Recently, leaders of some of the most well-known global companies have been found guilty of fraud and mismanagement. This article examines 17 fraud-related and mismanagement crises through the lens of Gandy's (1982 Gandy , O. (1982). Beyond agenda setting: Information subsidies and public policy . Norwood , NJ : Ablex . [Google Scholar]) information subsidy and Benoit's (1995 Benoit , W. L. ( 1995 ). Accounts, excuses, and apologies: A theory of image restoration discourse . Albany : State University of New York Press . [Google Scholar]) image repair theories. The findings show that the content of news releases posted on organizational Web sites during a crisis is being integrated into the news coverage of the crisis. Organizations most frequently use the crisis response tactics of corrective action and bolstering. Background statements and direct quotes from the online news releases are being integrated into news stories and thus provide the opportunity for the organization to tell its side of the story. Implications and applications for communication managers are discussed to help organizations manage fraud and mismanagement crises.
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