A typology of knowledge management: strategic groups and role behavior in organizations

Abstract

Purpose The purpose of this paper is to develop a typology of people and organizations who transact in knowledge. Design/methodology/approach Based on structural interviews with 37 managers in three large manufacturing companies a model is proposed which describes the processing of knowledge in organizations. Findings Four stages are identified: generation, transfer, implementation, and absorption. Similarly, three types of transactors in knowledge are also identified: generators, transformers, and users. The findings from the interviews are the different motives that animate the different transactors in knowledge, and the distinct behavioral roles that these transactors assume in their organizations. Originality/value This paper contributes to the literature by proposing a new way of classifying the roles of people and organizations in their transaction in knowledge.

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