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Effects of state-dependent balking on multi-server non-stationary queueing systems
16 references·0 citing·34 second hop
Effects of state-dependent balking on multi-server non-stationary queueing systems (2013)Effects of state-dependent balking on mul…Setting staffing requirements for time dependent queueing networks: The case of accident and emergency departments (2011)Setting staffing requirements…Staffing of Time-Varying Queues to Achieve Time-Stable Performance (2008)Staffing of Time-Varying Queu…Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System (2007)Coping with Time‐Varying Dema…Fluid Models for Multiserver Queues with Abandonments (2006)Fluid Models for Multiserver …Engineering Solution of a Basic Call-Center Model (2005)Engineering Solution of a Bas…Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Telephone Call Centers: Tutor…Designing a Call Center with Impatient Customers (2002)Designing a Call Center with …Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands (2001)Improving the Sipp Approach f…Improving Service by Informing Customers About Anticipated Delays (1999)Improving Service by Informin…Strong approximations for Markovian service networks (1998)Strong approximations for Mar…The Physics of the Mt/G/∞ Queue (1993)The Physics of the Mt/G/∞ Que…Mt/G/∞ Queues with Sinusoidal Arrival Rates (1993)Mt/G/∞ Queues with Sinusoidal…Queueing Models for Hospital Waiting Lists (1987)Queueing Models for Hospital …Tables for multi-server queues (1985)Tables for multi-server queuesNonstationary Blocking in Telephone Traffic (1975)Nonstationary Blocking in Tel…The single server queue in discrete time‐numerical analysis II (1973)The single server queue in di…Stochastic Service Systems. (1963)Multiple channel queues in heavy traffic. II: sequences, networks, and batches (1970)Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Foundations and Implications of a Proposed Unified Services Theory (2006)The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)Introduction to the Theory of Queues. (1963)Stochastic Modeling and the Theory of Queues (1989)Personnel scheduling: A literature review (2012)Taxonomic classification of planning decisions in health care: a structured review of the state of the art in OR/MS (2012)Poisson Arrivals See Time Averages (1982)Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)Forecasting: theory and practice (2022)Statistical Analysis of a Telephone Call Center (2005)The Impact of Delay Announcements in Many-Server Queues with Abandonment (2008)Staffing and scheduling under nonstationary demand for service: A literature review (2015)Jobshop-Like Queueing Systems (1963)Queueing Models of Call Centers: An Introduction (2002)Dimensioning Large Call Centers (2004)Brownian Motion and Stochastic Calculus (2007)Traffic Delays at Toll Booths (1954)Fundamentals of queueing theory (2nd ed.). (1985)An introduction to queueing theory (1993)An Annotated Bibliography of Personnel Scheduling and Rostering (2004)Comparison Methods for Queues and Other Stochastic Models. (1986)The Pointwise Stationary Approximation for Queues with Nonstationary Arrivals (1991)Networks of infinite-server queues with nonstationary Poisson input (1993)Server Staffing to Meet Time-Varying Demand (1996)Fundamentals of Queueing Theory. (1977)Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Understanding Service Convenience (2002)Bodies of Knowledge for Research in Behavioral Operations (2009)Proceedings of the 2002 Winter Simulation Conference (2002)Call center outsourcing: Coordinating staffing level and service quality (2008)Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing (2014)
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References

  • 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
  • 2002Designing a Call Center with Impatient Customers576 cited
  • 2007Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System299 cited
  • 2006Fluid Models for Multiserver Queues with Abandonments268 cited
  • 1998Strong approximations for Markovian service networks254 cited
  • 1993The Physics of the Mt/G/∞ Queue239 cited
  • 2001Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands223 cited
  • 1999Improving Service by Informing Customers About Anticipated Delays221 cited
  • 2008Staffing of Time-Varying Queues to Achieve Time-Stable Performance194 cited
  • 2005Engineering Solution of a Basic Call-Center Model170 cited
  • 1993Mt/G/∞ Queues with Sinusoidal Arrival Rates167 cited
  • 1975Nonstationary Blocking in Telephone Traffic112 cited
  • 1987Queueing Models for Hospital Waiting Lists103 cited
  • 2011Setting staffing requirements for time dependent queueing networks: The case of accident and emergency departments90 cited
  • 1985Tables for multi-server queues85 cited

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1973
The single server queue in discrete time‐numerical analysis II
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