eTailQ: dimensionalizing, measuring and predicting etail qualityMary Finley Wolfinbarger, Mary C. Gilly2003-01-01articleJournal of Retailing2,295 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyTechnology Adoption and User BehaviourConsumer Retail Behavior StudiesAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 2,295 citations exist upstream.References1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error1988Structural equation modeling in practice: A review and recommended two-step approach.1988On the Evaluation of Structural Equation Models1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality1979A Paradigm for Developing Better Measures of Marketing Constructs1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions1996The Behavioral Consequences of Service Quality1997An Examination of the Nature of Trust in Buyer-Seller RelationshipsCited by2008Consumer e-shopping acceptance: Antecedents in a technology acceptance model2005Customer perceptions of e‐service quality in online shopping2012From e-commerce to social commerce: A close look at design features2006Measuring Service Quality in E-Retailing2008The effect of web interface features on consumer online purchase intentions2006Development of a scale to measure the perceived benefits and risks of online shopping2019The impact of e-service quality and customer satisfaction on customer behavior in online shopping2004Comfort your online customer: quality, trust and loyalty on the internet