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Management of standardised public services: a comprehensive approach to quality assessment

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2007Effects of service quality dimensions on behavioural purchase intentions142 cited
2005Towards quality e‐service in the public sector:109 cited
2011Determinants of efficiency in the provision of municipal street-cleaning and refuse collection services108 cited
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2017Service quality benchmarking via a novel approach based on fuzzy ELECTRE III and IPA: an empirical case involving the Italian public healthcare context

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39 cited

2008Supplier evaluation in local public services: Application of a model of value for customer38 cited

2009In pursuit of performance‐oriented civil service reforms (CSRs): a Kenyan perspective30 cited

2014Strategies for the Improvements in the Quality and Efficiency of Public Transportation10 cited

2016The Quality of the Urban Transport in Bucharest and How to Improve It in Accordance with the Expectations of the Citizens7 cited