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Investigating the main problems in implementing Lean in supply chains of service companies
16 references·2 citing·49 second hop
Investigating the main problems in implementing Lean in supply chains of service companies (2012)Investigating the main problems in implem…Transferring Lean into government (2010)Transferring Lean into govern…Lean transformation in the pure service environment: the case of the call service centre (2009)Lean transformation in the pu…Sustainability: the elusive element of process improvement (2005)Sustainability: the elusive e…Leanness: experiences from the journey to date (2005)Leanness: experiences from th…To Pull or Not to Pull: What Is the Question? (2004)To Pull or Not to Pull: What …The New Lean Toolbox: Towards Fast, Flexible Flow (2004)The New Lean Toolbox: Towards…Service Businesses and Productivity* (2004)Service Businesses and Produc…The lean service machine. 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References

  • 1984The Goal: A Process of Ongoing Improvement1,154 cited
  • 1998A definition of theory: research guidelines for different theory‐building research methods in operations management1,040 cited
  • 2003INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA603 cited
  • 2004To Pull or Not to Pull: What Is the Question?595 cited
  • 1998The scientific theory‐building process: a primer using the case of TQM466 cited
  • 1998“Lean” service: in defense of a production‐line approach377 cited
  • 2009Lean transformation in the pure service environment: the case of the call service centre322 cited
  • 1981Desiǵn and analysis of Pull System, a method of multi-staǵe production control303 cited
  • 2005Sustainability: the elusive element of process improvement266 cited
  • 2000Customer‐supplier duality and bidirectional supply chains in service organizations260 cited
  • 2005Leanness: experiences from the journey to date237 cited
  • 2003The lean service machine.234 cited
  • 2004Service Businesses and Productivity*230 cited
  • 2004The New Lean Toolbox: Towards Fast, Flexible Flow227 cited
  • 2003AMPLIFICATION IN SERVICE SUPPLY CHAINS: AN EXPLORATORY CASE STUDY FROM THE TELECOM INDUSTRY

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210 cited
  • 2010Transferring Lean into government207 cited
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    • 2014Kanban and value stream mapping analysis in lean manufacturing philosophy via simulation: a plastic fabrication (case study)20 cited
    • 2014Improvement of customer response time using Lean Office18 cited