Six Sigma action research in Thailand: a comparative study

P. Nonthaleerak · Linda Caroline Hendry

9 citations0/0 files storedInternational Journal of Services Technology and Management

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

This paper proposes a new Six Sigma project execution tool in the form of a comprehensive DMAIC roadmap, incorporating Lean thinking. Action research was carried out in a service process setting within two different business environments to implement the conceptual roadmap, leading to the validation of some features and the improvement of others. In addition, the action research enabled further study of Six Sigma implementation issues, including the impact of Thai cultural values. This paper concludes by discussing the managerial implications of the comparative study, in terms of a strategy for successful Six Sigma implementation.

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1999Doing Qualitative Research: A Practical Handbook 1992Management research: An introduction 1993Qualitative Methods in Management Research 2003Grounded Theory in Management Research 1996A critical perspective on action research as a method for information systems research 2002Six Sigma: a goal‐theoretic perspective 2000Implementing Six Sigma: Smarter Solutions Using Statistical Methods 1996Action Research for Management Research

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