SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer Focus – An Accountability Dilemma
16 references·3 citing·41 second hop
Customer Focus – An Accountability Dilemma (2007)Customer Focus – An Accountability DilemmaAccounting and network coordination (2003)Accounting and network coordi…The structuration of legitimate performance measures and management: day-to-day contests of accountability in a U.K. restaurant chain (2002)The structuration of legitima…The incidence, perceived merit and antecedents of customer accounting: an exploratory note (2002)The incidence, perceived meri…Trust and Control in Anglo-American Systems of Corporate Governance: The Individualizing and Socializing Effects of Processes of Accountability (2001)Trust and Control in Anglo-Am…Measuring to understand intangible performance drivers (2001)Measuring to understand intan…Cost & effect: using integrated cost systems to drive profitability and performance (1998)Cost & effect: using integrat…The balanced scorecard: Translating strategy into action (1997)The balanced scorecard: Trans…Accountability : power, ethos, and the technologies of managing (1996)Accountability : power, ethos…Accounting, “economic citizenship” and the spatial reordering of manufacture (1994)Accounting, “economic citizen…Social Accountability in Communication (1993)Social Accountability in Comm…Competing with flexible lateral organizations (1993)Competing with flexible later…THE CULT[URE] OF THE CUSTOMER (1992)THE CULT[URE] OF THE CUSTOMERThe possibilities of accountability (1991)The possibilities of accounta…Building a chain of customers (1990)Building a chain of customersThe Irrational Organization: Irrationality as a Basis for Organizational Action and Change. (1986)The Irrational Organization: …Accounting systems and systems of accountability — understanding accounting practices in their organisational contexts (1985)Accounting systems and system…Performance measurement systems, hierarchical accountability and enabling control (2021)Performance measurement syste…Role attribution in public sector accountability processes (2017)Role attribution in public se…multi-professional team as a post NPM control regime (2012)multi-professional team as a …Studies in Ethnomethodology (1968)Studies in Ethnomethodology. (1968)The roles of accounting in organizations and society (1980)Researching management accounting practice: The role of case study methods (1990)Information Technology and the Structuring of Organizations (1991)The chameleon of accountability: Forms and discourses (1995)Educational Organizations as Loosely Coupled Systems (1976)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)The sublime object of ideology (1990)Past Postmodernism? Reflections and Tentative Directions (1999)ORGANIZATIONAL CHANGE AS DISCOURSE: COMMUNICATIVE ACTIONS AND DEEP STRUCTURES IN THE CONTEXT OF INFORMATION TECHNOLOGY IMPLEMENTATION. (2001)The Consequences of Dysfunctional Customer Behavior (2003)The Condition of Postmodernity (1991)The New Institutionalism in Organizational Analysis (1991)The New Institutionalism in Organizational Analysis. (1993)Accounting, professions and regulation: Locating the sites of professionalization (2006)Doing qualitative field research in management accounting: Positioning data to contribute to theory (2006)Governmentality (2006)The Presentation of Self in Everyday Life. (1956)The Social Construction of Reality (1967)The art of Japanese management (1981)FOUCAULT, POWER/KNOWLEDGE, AND ITS RELEVANCE FOR HUMAN RESOURCE MANAGEMENT (1993)Constructing Organizations: The Example of Public Sector Reform (2000)Emotion Discourse (1999)Discourse Analysis Means Doing Analysis: A Critique Of Six Analytic Shortcomings (2003)Society and Discourse: How Social Contexts Influence Text and Talk (2009)The Balanced Scorecard: what is the score? A rhetorical analysis of the Balanced Scorecard (2003)Integrating sustainability reporting into management practices (2008)Industrial Product-Service Systems—IPS 2 (2010)Organizing work to support relational co-ordination (2000)Developing Communities of Instructional Practice (2002)Discretion Within Constraint: Homophily and Structure in a Formal Organization (2013)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)A Strategic Framework for Customer Relationship Management (2005)Measuring Organizational Performance: Towards Methodological Best Practice (2009)Learning the Innovation Journey: Order out of Chaos? (1996)Recruiting outside board members in the small family business: an ideological challenge (2000)The political functions of expert knowledge: knowledge and legitimation in European Union immigration policy (2008)The spaces of actor-network theory (1998)Reconfiguring relations of accountability: Materialization of social media in the travel sector (2011)What Happens When Evaluation Goes Online? Exploring Apparatuses of Valuation in the Travel Sector (2013)
this work references cited by second hop

References

  • 1997The balanced scorecard: Translating strategy into action8,199 cited
  • 1985Accounting systems and systems of accountability — understanding accounting practices in their organisational contexts1,033 cited
  • 1991The possibilities of accountability821 cited
  • 1998Cost & effect: using integrated cost systems to drive profitability and performance719 cited
  • 1992THE CULT[URE] OF THE CUSTOMER596 cited
  • 1993Social Accountability in Communication475 cited
  • 1986The Irrational Organization: Irrationality as a Basis for Organizational Action and Change.413 cited
  • 1996Accountability : power, ethos, and the technologies of managing366 cited
  • 1994Accounting, “economic citizenship” and the spatial reordering of manufacture330 cited
  • 1993Competing with flexible lateral organizations330 cited
  • 2003Accounting and network coordination300 cited
  • 2001Trust and Control in Anglo-American Systems of Corporate Governance: The Individualizing and Socializing Effects of Processes of Accountability262 cited
  • 2002The incidence, perceived merit and antecedents of customer accounting: an exploratory note246 cited
  • 2002The structuration of legitimate performance measures and management: day-to-day contests of accountability in a U.K. restaurant chain191 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1990Building a chain of customers191 cited
  • 2001Measuring to understand intangible performance drivers180 cited
  • Cited by

    • 2021Performance measurement systems, hierarchical accountability and enabling control16 cited
    • 2012multi-professional team as a post NPM control regime9 cited
    • 2017Role attribution in public sector accountability processes5 cited