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Families, direct service providers, and administrators place a high value on competent, confident personnel, yet the system for addressing the capabilities of personnel is not yet well integrated within the service system. This article provides a model consisting of 12 key elements for planning and implementing a comprehensive system of personnel development that is inextricably linked to the service delivery system. While of necessity this article discusses each of the 12 elements separately, it is critical to consider that systems problems and solutions cannot be described or solved in a linear, cause-and-effect fashion. A solution to one particular problem may contribute to the development of a new complication. Therefore the elements outlined here are described as interconnected phenomena, and the relationships among the 12 elements are discussed. Potential benefits for providers, families, and state and community planners are outlined.
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