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Traditional reference is dead, now let's move on to important questions
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Traditional reference is dead, now let's move on to important questions (1995)Traditional reference is dead, now let's …Reference in urban public libraries: current trends and future implications (2023)Reference in urban public lib…What Do Reference Librarians Do Now? (2022)What Do Reference Librarians …Leveraging Student Research Consultants to Support Reference Services: A Case Study Comparison of Services Before and During the Pandemic (2022)Leveraging Student Research C…Colour blind: Investigating the racial bias of virtual reference services in English academic libraries (2021)Colour blind: Investigating t…Reframing Reference for Marginalized Students: A Participatory Visual Study (2019)Reframing Reference for Margi…Where did the reference desk go? Transforming staff and space to meet user needs (2016)Where did the reference desk …Information Needs in Prisons and Jails: A Discourse Analytic Approach (2016)Information Needs in Prisons …From Service Analysis to Staff Development: A Reference Desk Gap Analysis at a Community College (2016)From Service Analysis to Staf…Taking librarians off the desk: one library changes its reference desk staffing model (2015)Taking librarians off the des…A Big Picture Approach: Using Embedded Librarianship to Proactively Address the Need for Visual Literacy Instruction in Higher Education (2013)A Big Picture Approach: Using…Blending the Trends: A Holistic Approach to Reference Services (2011)Blending the Trends: A Holist…Is traditional reference service obsolete? (1995)Has the Internet Changed Anything in Reference? The Library Visit Study, Phase 2. (2000)Alternative Strategies for Promoting Information Literacy (2005)Twenty‐first century librarians: time for Zones of Intervention and Zones of Proximal Development? 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(2009)Beyond lip service: A call for research-informed services for Black and African-American students (2021)Diversifying, decentering and decolonising academic libraries: a literature review (2023)Understanding information literacy among doctoral students: An ILDoc model and assessment tool (2024)Understanding Tutor Learning: Knowledge-Building and Knowledge-Telling in Peer Tutors’ Explanations and Questions (2007)They CAN and They SHOULD: Undergraduates Providing Peer Reference and Instruction (2014)Better together: experiential learning in peer-led research services (2023)Pursuing student success in the library: a case study in peer mentor program transition, training and engagement (2023)Personal Relations Between Librarians and Readers (2006)Student Learning Outcomes Assessment in Higher Education and in Academic Libraries: A Review of the Literature (2022)Professional competencies for reference and user services librarians (2003)Reference at a remote field station: a case study of ecology, environmental science and geology fieldwork at an embedded library (2025)
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  • 2015Taking librarians off the desk: one library changes its reference desk staffing model20 cited
  • 2013A Big Picture Approach: Using Embedded Librarianship to Proactively Address the Need for Visual Literacy Instruction in Higher Education16 cited
  • 2011Blending the Trends: A Holistic Approach to Reference Services15 cited
  • 2021Colour blind: Investigating the racial bias of virtual reference services in English academic libraries14 cited
  • 2016Where did the reference desk go? Transforming staff and space to meet user needs12 cited
  • 2022Leveraging Student Research Consultants to Support Reference Services: A Case Study Comparison of Services Before and During the Pandemic10 cited
  • 2019Reframing Reference for Marginalized Students: A Participatory Visual Study9 cited
  • 2016Information Needs in Prisons and Jails: A Discourse Analytic Approach6 cited
  • 2023Reference in urban public libraries: current trends and future implications5 cited
  • 2022What Do Reference Librarians Do Now?3 cited
  • 2016From Service Analysis to Staff Development: A Reference Desk Gap Analysis at a Community College1 cited

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