Exit, Voice, Loyalty, and Neglect as Responses to Job Dissatisfaction: A Multidimensional Scaling Study

Unknown author

1983-12-01articleAcademy of Management Journal787 citationsclosed

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Job Satisfaction and Organizational Behavior Employee Performance and Management Customer Service Quality and Loyalty

Abstract

This study focuses on workers' responses to job dissatisfaction. It is suggested that four theoretical categories—exit, voice, loyalty, and neglect—characterize a diverse group of more specific beh...

Citations in this library

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References

1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.

1964Work and motivation

1977Antecedents and Outcomes of Organizational Commitment

1978An evaluation of precursors of hospital employee turnover.

1981An Empirical Assessment of Organizational Commitment and Organizational Effectiveness

1989Antecedents and outcomes of organizational commitment

1978The Study of Turnover.

Cited by

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1998Explaining How Survivors Respond to Downsizing: The Roles of Trust, Empowerment, Justice, and Work Redesign

2008Beyond the three-component model of organizational commitment.

2006Abusive supervision and family undermining as displaced aggression.

2008Quitting before leaving: The mediating effects of psychological attachment and detachment on voice.

2017A Role–resource Approach–avoidance Model of Job Crafting: A Multimethod Integration and Extension of Job Crafting Theory

2016A Meta‐Analysis of Voice and Its Promotive and Prohibitive Forms: Identification of Key Associations, Distinctions, and Future Research Directions

2003Raising voice, risking retaliation: Events following interpersonal mistreatment in the workplace.