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Understanding student/alumni satisfaction from a consumer's perspective: The effects of institutional performance and program outcomes

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References

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1984PLANNING FOR HIGHER EDUCATION991 cited

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2010Educational value: how students choose university99 cited
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2018Do Quality of Services and Institutional Image Impact Students’ Satisfaction and Loyalty in Higher Education?77 cited
2000Graduate Satisfaction with University and Perceived Employment Preparation72 cited
2019Achieving Student Satisfaction and Student Loyalty in Higher Education: A Focus on Service Value Dimensions68 cited
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2015A methodological review of structural equation modelling in higher education research65 cited
2018Investigating Determinants of Student Satisfaction in the First Year of College in a Public University in the State of Qatar65 cited
2012Using a Satisfaction Index to Compare Students’ Satisfaction During and After Higher Education Service Consumption59 cited
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