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Improving forecasting for telemarketing centers by ARIMA modeling with intervention

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References

1960Forecasting Sales by Exponentially Weighted Moving Averages2,117 cited
1982The accuracy of extrapolation (time series) methods: Results of a forecasting competition1,465 cited
1994Forecasting and Time Series: An Applied Approach322 cited
2004Forecasting seasonals and trends by exponentially weighted moving averages259 cited
1984Accuracy in forecasting: A survey233 cited

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2012

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On the modeling and forecasting of call center arrivals

45 cited

2016Forecasting intraday call arrivals using the seasonal moving average method40 cited

2014Aviation fuel demand development in China19 cited

2013Change Point Detection in Time Series Using Higher-Order Statistics: A Heuristic Approach12 cited