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Self-Service Technologies and Generation Y: are they beyond the personal touch?
16 references·0 citing·37 second hop
Self-Service Technologies and Generation Y: are they beyond the personal touch? (2006)Self-Service Technologies and Generation …Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…A Study of Computer Anxiety Among Business Students (2004)A Study of Computer Anxiety A…The influence of technology anxiety on consumer use and experiences with self-service technologies (2003)The influence of technology a…The effect of computer anxiety on price value trade‐off in the on‐line environment (2003)The effect of computer anxiet…Implementing successful self-service technologies (2002)Implementing successful self-…An Empirical Examination of Individual Traits as Antecedents to Computer Anxiety and Computer Self-Efficacy1 (2002)An Empirical Examination of I…An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)An Attitudinal Model of Techn…Self-Service Technologies: What Do Customers Expect? (2001)Self-Service Technologies: Wh…Research Learning Attributes of Graduate Students in Social Work, Psychology, and Business (2001)Research Learning Attributes …Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model (2000)Determinants of Perceived Eas…Exploiting the virtual value chain (1999)Exploiting the virtual value …Predictors of computer anxiety and performance in information systems (1996)Predictors of computer anxiet…The Future of Self-Service Technologies in Retail Banking (1994)The Future of Self-Service Te…A technology acceptance model for empirically testing new end-user information systems : theory and results (1985)A technology acceptance model…CORRELATES OF COMPUTER ANXIETY IN COLLEGE STUDENTS (1981)CORRELATES OF COMPUTER ANXIET…Self-efficacy: Toward a unifying theory of behavioral change. (1977)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Self-Efficacy: The Exercise of Control (1999)Conceptualizing and Testing a Social Cognitive Model of the Digital Divide (2010)The Impact of Computer Self-Efficacy and Technology Dependence on Computer-Related Technostress: A Social Cognitive Theory Perspective (2011)Technostress creators and job outcomes: theorising the moderating influence of personality traits (2015)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons (2005)The Legacy of the Technology Acceptance Model and a Proposal for a Paradigm Shift. (2007)Coefficient Alpha and the Internal Structure of Tests (1951)On the Evaluation of Structural Equation Models (1988)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)An Updated and Streamlined Technology Readiness Index (2014)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Understanding Information Technology Usage: A Test of Competing Models (1995)PERSPECTIVE: Older Adults' Adoption of Technology: An Integrated Approach to Identifying Determinants and Barriers (2014)Understanding factors influencing the adoption of mHealth by the elderly: An extension of the UTAUT model (2017)Diffusion of Innovations 1 (2019)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Evolving to a New Dominant Logic for Marketing (2003)An assessment of value creation in mobile service delivery and the moderating role of time consciousness (2006)Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context (2011)Computerphobia (1987)The influence of people’s culture and prior experiences with Aibo on their attitude towards robots (2006)Prediction of Human Behavior in Human--Robot Interaction Using Psychological Scales for Anxiety and Negative Attitudes Toward Robots (2008)An analysis of the e‐service literature: towards a research agenda (2006)Service Quality in Multichannel Services Employing Virtual Channels (2006)Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market (2013)User Acceptance of Information Technology: Toward A Unified View1 (2003)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Value creation in E‐business (2001)
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References

  • 2000Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model6,658 cited
  • 1985A technology acceptance model for empirically testing new end-user information systems : theory and results6,184 cited
  • 2000Technology Readiness Index (Tri)3,320 cited
  • 2002An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors1,895 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
  • 2003The influence of technology anxiety on consumer use and experiences with self-service technologies1,244 cited
  • 1999Exploiting the virtual value chain1,059 cited
  • 2002An Empirical Examination of Individual Traits as Antecedents to Computer Anxiety and Computer Self-Efficacy1757 cited
  • 2002Implementing successful self-service technologies499 cited
  • 1981CORRELATES OF COMPUTER ANXIETY IN COLLEGE STUDENTS221 cited
  • 1996Predictors of computer anxiety and performance in information systems142 cited
  • 2001Research Learning Attributes of Graduate Students in Social Work, Psychology, and Business104 cited
  • 2001Self-Service Technologies: What Do Customers Expect?92 cited
  • 2004A Study of Computer Anxiety Among Business Students

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38 cited
  • 1994The Future of Self-Service Technologies in Retail Banking24 cited
  • 2003The effect of computer anxiety on price value trade‐off in the on‐line environment17 cited
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