this work references cited by second hopReferences
- 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
- 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
- 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
- 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
- 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,176 cited
- 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,951 cited
- 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
- 1968Questionnaire Design and Attitude Measurement.1,480 cited
- 1991A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes1,422 cited
- 1982Measurement Theory for the Behavioral Sciences.1,011 cited
- 1994Perceived Service Quality and User Satisfaction with the Information Services Function775 cited
- 1997Pragmatic Perspectives on the Measurement of Information Systems Service Quality1450 cited
- 2000A Note on SERVQUAL Reliability and Validity in Information System Service Quality Measurement209 cited
- 1997The Determinants of Audit Client Satisfaction Among Clients of Big 6 Firms.
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work