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ArticleA student's perspective of service quality in education

Michael J. Cook1997

Article1997

A student's perspective of service quality in education

Michael J. Cook

44 citations·0/0 files stored·Total Quality Management

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Customer Service Quality and Loyalty Evaluation of Teaching Practices Educational Outcomes and Influences

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(1997). A student's perspective of service quality in education. Total Quality Management: Vol. 8, No. 2-3, pp. 120-125.

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1992Measuring Service Quality: A Reexamination and Extension 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions 1990Customer participation in service production and delivery.1981Marketing Intangible Products and Product Intangibles 1995Managing service quality in higher education: the role of the student as primary consumer 1983Motivating the Client/Employee System as a Service Production Strategy 1993Upward Appraisal in Practice: An Illustrative Example Using the Qualed Model

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2007MANAGING QUALITY IN HIGHER EDUCATION 2012Service quality evaluation in the school of physical education and sports: An empirical investigation of students' perceptions 2016A comparative assessment of the performance of select higher education institutes in India

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Details

Year1997

Typearticle

Published1997-06-01

VenueTotal Quality Management

ISSN-L0954-4127

Languageen

Citations44

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1080/0954412979839

openalex_workW2062652872

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