Article2008

Using importance-performance analysis to evaluate training

Jason M. Siniscalchi · Edward K. Beale · Ashley Fortuna

39 citations0/0 files storedPerformance Improvement Journal

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Human Resource Development and Performance Evaluation Evaluation of Teaching Practices Evaluation and Performance Assessment

Abstract

The importance-performance analysis (IPA) is a tool that can provide timely and usable feedback to improve training. IPA measures the gaps between the importance and how “good” (performance) a class is perceived by a student and is presented on a 2x2 matrix. The quadrant in which data land in this matrix aids in determining potential future action. This article focuses on integrating IPA into Kirkpatrick's (1959) four-level framework of evaluation. Examples and suggestions for improving training are discussed.

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References

1977Importance-Performance Analysis 1975Techniques for Evaluating Training Programs 2001Revisiting importance–performance analysis 2005Evaluating Training Programs 1999The Performance-Importance Response Function: Observations and Implications 2002Learning Outcomes: Comparing Student Perceptions of Skill Level and Importance 2000An exploratory look at the use of importance‐performance analysis as a curricular assessment tool in a school of business 1989The Use of Importance-Performance Analysis for Improving the Quality of Marketing Education: Interpreting Faculty-Course Evaluations

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