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An application of the airport service quality model in South Africa · Study

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ArticleAn application of the airport service quality model in South Africa

Berendien Anna Lubbe2010

Article2010

An application of the airport service quality model in South Africa

Berendien Anna Lubbe · Anneli Douglas · Julia Zambellis

96 citations·0/0 files stored·Journal of Air Transport Management

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Aviation Industry Analysis and Trends Diverse Aspects of Tourism Research Customer Service Quality and Loyalty

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2007Passengers' expectations of airport service quality

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2018Destination Satisfaction and Revisit Intention of Tourists: Does the Quality of Airport Services Matter?2016Measuring airport service quality: A multidimensional approach 2014Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily 2016Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method 2014Evaluation of the Airport Service Quality 2017Improving airport services using sentiment analysis of the websites 2021Multi-criteria decision analysis towards robust service quality measurement 2021Airport service quality and passenger satisfaction: The impact of service failure on the likelihood of promoting an airport online

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2013Airport service quality drivers of passenger satisfactionarticle · 1 shared reference 2018Destination Satisfaction and Revisit Intention of Tourists: Does the Quality of Airport Services Matter?article · 1 shared reference 2018The role of airport service quality in airport and destination choicearticle · 1 shared reference 2015The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airportarticle · 1 shared reference 2018Assessment of airport service quality: A complementary approach to measure perceived service quality based on Google reviewsarticle · 1 shared reference 2019Exploring different airport users’ service quality satisfaction between service providers and air travelersarticle · 1 shared reference

Details

Year2010

Typearticle

Published2010-10-10

VenueJournal of Air Transport Management

ISSN-L0969-6997

Languageen

Citations96

Files0 public / 0

ShelfAviation Industry Analysis and Trends

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doi10.1016/j.jairtraman.2010.08.001

openalex_workW2063558006

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