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On questions following questions in service encounters

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References

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1973Opening up Closings4,591 cited
1973Directions in Sociolinguistics: The Ethnography of Communication2,968 cited
1968Sequencing in Conversational Openings 12,450 cited
1977Syntax and Semantics:" Vol. 3, "Speech Acts1,684 cited
1979Indirect speech acts1,393 cited
1979Studies in Linguistic Semantics1,010 cited

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2003Hugh Mehan’s Learning Lessons Reconsidered: On the Differences Between the Naturalistic and Critical Analysis of Classroom Discourse

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153 cited

1986What makes some indirect speech acts conventional?148 cited

1981Your wish is my command: Convention and context in interpreting indirect requests147 cited

1997Communication of respect in interethnic service encounters143 cited

2010From the Virtual World to the Real World: A Model of Pragmatics Instruction for Study Abroad135 cited

2009Another look at the service encounter: Progressivity, intersubjectivity, and trust in a Japanese sushi restaurant121 cited

2001Language versus Medium in the study of bilingual conversation109 cited

2011Conversation Analysis104 cited