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Training and education for TQM in the commercial banking industry of South Africa
3 references·6 citing·35 second hop
Training and education for TQM in the commercial banking industry of South Africa (2000)Training and education for TQM in the com…Total quality management—the critical success factors (1993)Total quality management—the …Total quality management cuts a broad swath—through manufacturing and beyond 078 (1992)Total quality management cuts…Juran on Leadership For Quality (1989)Juran on Leadership For Quali…The Effect of Total Quality Management on Organizational Performance: Empirical Evidence from the Construction Sector in Sulaymaniyah City, Kurdistan Region – Iraq (2021)The Effect of Total Quality M…THE ROLE OF TOTAL QUALITY MANAGEMENT PRACTICES ON OPERATIONAL PERFORMANCE OF THE SERVICE INDUSTRY (2020)THE ROLE OF TOTAL QUALITY MAN…Impact of total quality services on financial performance: role of service profit chain (2017)Impact of total quality servi…Identification of total quality management enablers and information technology resources for ICT industry: a Pareto analysis approach (2015)Identification of total quali…The Role of Total Quality Management Practices on Quality Performance (2014)The Role of Total Quality Man…Total quality management practices in manufacturing and service industries: a comparative study (2012)Total quality management prac…Quality-Control Handbook. (1952)Out of the Crisis (1982)An Instrument for Measuring the Critical Factors of Quality Management (1989)Internal marketing: a review and some interdisciplinary research challenges (1995)Relationships between the EFQM model criteria: a study in Spanish universities (2005)The relationships between soft-hard TQM factors and key business results (2013)Chief executives define their own data needs. (1979)Delivering quality service: balancing customer perceptions and expectations (1990)Modelling the TQM enablers and IT resources in the ICT industry: an ISM-MICMAC approach (2015)Performance measurement systems, TQM and multi-level firm performance: a person–organisation fit perspective (2017)Total quality management, employee commitment and competitive advantage in Nigerian tertiary institutions. A study of the University of Lagos (2020)The New Economics: For Industry, Government, Education (1996)The relationship between total quality management practices and their effects on firm performance (2003)Quality Is Free: The Art of Making Quality Certain (1979)The Empowerment Process: Integrating Theory and Practice (1988)Total quality management as competitive advantage: A review and empirical study (1995)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Measuring creativity: role of service quality management, knowledge sharing and social interaction (2022)Total quality service in digital era (2022)Research methods for business: A skill building approach (1993)Total Quality Management: Empirical, Conceptual, and Practical Issues (1995)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE. (1996)Investigating the Impact of Resilience, Responsiveness, and Quality on Customer Loyalty of MSMEs: Empirical Evidence (2022)Environmental regulations, finance, and firm environmental investments: an empirical exploration (2024)On the Evaluation of Structural Equation Models (1988)The Causes and Effects of Quality of Brand Relationship and Customer Engagement (2022)The Impact of Training on Career Satisfaction (2024)Consequences of Gainsharing (1994)Analysis of quality management practices in services (2001)Empirical examination of critical failure factors of continuous improvement deployments: stage-wise results and a contingency theory perspective (2020)Incentives and cooperation: the joint effects of task and reward interdependence on group performance (1997)The Grammars of Trust: A Model and General Implications (1998)Mobile Games: Analyzing the Needs and Values of the Consumers (2010)
this work references cited by second hop

References

  • 1989Juran on Leadership For Quality740 cited
  • 1993Total quality management—the critical success factors220 cited
  • 1992Total quality management cuts a broad swath—through manufacturing and beyond 07859 cited

Cited by

  • 2017Impact of total quality services on financial performance: role of service profit chain39 cited
  • 2012Total quality management practices in manufacturing and service industries: a comparative study33 cited
  • 2021The Effect of Total Quality Management on Organizational Performance: Empirical Evidence from the Construction Sector in Sulaymaniyah City, Kurdistan Region – Iraq32 cited
  • 2020THE ROLE OF TOTAL QUALITY MANAGEMENT PRACTICES ON OPERATIONAL PERFORMANCE OF THE SERVICE INDUSTRY28 cited
  • 2014The Role of Total Quality Management Practices on Quality Performance26 cited
  • 2015Identification of total quality management enablers and information technology resources for ICT industry: a Pareto analysis approach18 cited

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