An integrative framework of knowledge management enabled supply chain management

Abstract

Supply chain management (SCM) is a cross-functional phenomenon. It creates value to the customers and achieves differential advantages for supply chain (SC) organizations. This paper provides an insight of how knowledge management (KM) affects SCM as well as management of an organization. KM is encouraging individuals for capturing, organizing, and sharing knowledge across the SC organizations. This paper proposes an integrated framework that shows the relationship among the critical success factors (CSFs), KM, knowledge development (KD) and SCM. It further discusses the implications of this framework. This framework provides differential advantages for the SC and its linkages by reducing the costs and investments, and by improving customer services.

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