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Another look at the service encounter: Progressivity, intersubjectivity, and trust in a Japanese sushi restaurant

16 references·16 citing·35 second hopsampled

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References

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2000Overlapping talk and the organization of turn-taking for conversation1,163 cited
1979Activity types and language1,107 cited
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2006A preference for progressivity in interaction665 cited
1994Constituting and maintaining activities across sequences: And -prefacing as a feature of question design645 cited

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1984

Notes on a systematic deployment of the acknowledgement tokens “Yeah”; and “Mm Hm”;

593 cited

Cited by

2012Two multimodal formats for responding to requests115 cited
2014On the notion of pre-request89 cited
2016The effects of teppanyaki restaurant stimuli on diners’ emotions and loyalty78 cited
2016Rethinking format: An examination of requests75 cited
2014On the grammatical form of requests at the convenience store57 cited
2016Requests in American and British English54 cited
2014Orchestrating directive trajectories in communicative projects in family interaction53 cited
2015The Language of Service Encounters: A Pragmatic-Discursive Approach52 cited
2018Socioeconomic Pragmatic Variation52 cited
2011Managing Nongranting of Customers' Requests in Commercial Service Encounters47 cited
2017Multimodal accomplishment of alignment and affiliation in the local space of distant meetings45 cited
2016Reflexivity of Routines: An Ethnomethodological Investigation of Initial Service Encounters at Sushi Bars in Tokyo43 cited
20155. Culinary Linguistics: The Chef’s Special36 cited
2014The order of ordering31 cited
2020T/V pronouns in global communication practices: The case of IKEA catalogues across linguacultures31 cited
2019Perceptions of address practices in Italian interregional encounters. A case study of restaurant encounters29 cited