The ImaginePA Project: The First Large-Scale, Public Sector ERP Implementation

William P. Wagner · Yvonne Lederer Antonucci

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ERP Systems Implementation and Impact E-Government and Public Services Information Technology Governance and Strategy

Abstract

While large-scale ERP deployments have been prevalent in the private-sector, there have been few attempts to deploy them in the public sector. This paper describes the first large-scale, public-sector ERP implementation, which integrates systems for over 50 different agencies in the state of Pennsylvania government. Over 20 individuals were interviewed during three years to identify and describe issues, success factors, implementation strategies, and lessons learned as compared to private-sector ERP implementations.

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1984Case Study Research: Design and Methods 1991Case Study Research: Design and Methods 1998Putting the enterprise into the enterprise system.1998Building operations management theory through case and field research 2002Enterprise resource planning: Implementation procedures and critical success factors 2001Critical factors for successful implementation of enterprise systems 2000The Enterprise System Experience— From Adoption to Success 1993Conducting case study research in operations management

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2012ERP ADOPTION BY PUBLIC AND PRIVATE ORGANIZATIONS – A COMPARATIVE ANALYSIS OF SUCCESSFUL IMPLEMENTATIONS 2013Analysis of the Critical Success Factors for ERP Systems Implementation in U.S. Federal Offices

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