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Key influencers and inhibitors on adoption of the Internet for banking · Study

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ArticleKey influencers and inhibitors on adoption of the Internet for banking

Mark Durkin2007

Article2007

Key influencers and inhibitors on adoption of the Internet for banking

Mark Durkin · Stephen Worthington

79 citations·0/0 files stored·Journal of Retailing and Consumer Services

No readable copy stored yet — this record is metadata only.

Technology Adoption and User Behaviour Customer Service Quality and Loyalty Digital Transformation in Financial Services

Abstract

No abstract was published for this record.

Citations in this library

Stored only when both papers are in the corpus — 79 citations exist upstream.

References

1998Relational Benefits in Services Industries: The Customer's Perspective 2002An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors 2000Technology Infusion in Service Encounters 1987Service Positioning through Structural Change 1979Where does the customer fit in a service operation?2000Changes in the banking sector – the case of Internet banking in the UK 1995Do you want to keep your customers forever?1991Resistance to Technological Innovations: An Examination of the Role of Self-Efficacy and Performance Satisfaction

Cited by

2013Exploring social media adoption in small to medium-sized enterprises in Ireland 2014Mobile Phone Banking In Nigeria: Benefits, Problems and Prospects 2011Trust‐based segmentation 2013Customer satisfaction management in Italian banks 2022Antecedents of Behavioural Intention to Adopt Internet Banking Using Structural Equation Modelling 2012After the global financial crash: Individual factors differentiating young adult consumers’ trust in banks and financial institutions 2013Paradox resolution: A means to achieve strategic innovation 2018Internet banking: a review (2002–2016)

Details

Year2007

Typearticle

Published2007-11-14

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations79

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

Identifiers

doi10.1016/j.jretconser.2007.08.002

openalex_workW2065050095

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