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LibQUAL+ and the Community College Library
2 references·4 citing·26 second hop
LibQUAL+ and the Community College Library (2007)LibQUAL+ and the Community College LibraryUsers' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)Users' Perceptions of Library…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Library Use and User Satisfaction of Students on the Service Quality of the University of KwaZulu-Natal Pietermaritzburg Campus Main Library (2022)Library Use and User Satisfac…Postgraduate students’ perception of the library as an environment for reading, studying and researching at the University of KwaZulu-Natal Pietermaritzburg campus. (2016)Postgraduate students’ percep…Service Quality Assessment in University Libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan (2013)Service Quality Assessment in…Do Pakistani Users Differ on Library Service Quality (2012)Do Pakistani Users Differ on …Refinement and reassessment of the SERVQUAL scale. (1991)The Nature and Determinants of Customer Expectations of Service (1993)Changing the concept and measure of service quality in academic libraries (1996)Modelling influential factors on customer loyalty in public libraries: a study of West Iran (2015)Global research on library service quality: a bibliometric analysis and knowledge mapping (2021)The users' expectations of library service quality in the college libraries of Pakistan: a LibQUAL study (2023)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Patterns of Journal Use by Faculty at Three Diverse Universities (2003)Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure? (2005)Librarians as Teachers: A Qualitative Inquiry into Professional Identity (2008)Coefficient Alpha and the Internal Structure of Tests (1951)Review of Psychometric theory (2nd ed.). (1979)Gender schema theory: A cognitive account of sex typing. (1981)Use of ServQUAL in the Evaluation of Service Quality of Academic Libraries in Developing Countries (2014)User perceptions of education students with special reference to the quality of service at Walter Sisulu University Library, Butterworth, South Africa. (2017)Introduction to Social Research: Quantitative and Qualitative Approaches (1998)Research methods in the social sciences (2005)Educational Research: Quantitative, Qualitative, and Mixed Approaches (2007)User Expectations and Acceptance of Library Services at the African Union Court on Human and Peoples’ Rights (2021)Perspectives on User Satisfaction Surveys (2001)The LibQUAL+ Phenomenon (2007)Impact of Academic Library Services on User Satisfaction: Case Study of Sur University College, Sultanate of Oman (2014)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)
this work references cited by second hop

References

  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 2001Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.155 cited

Cited by

  • 2013Service Quality Assessment in University Libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan9 cited
  • 2012Do Pakistani Users Differ on Library Service Quality6 cited
  • 2016Postgraduate students’ perception of the library as an environment for reading, studying and researching at the University of KwaZulu-Natal Pietermaritzburg campus.5 cited
  • 2022Library Use and User Satisfaction of Students on the Service Quality of the University of KwaZulu-Natal Pietermaritzburg Campus Main Library2 cited

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