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Student satisfaction and the customer focus in higher education

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References

1993From Sage on the Stage to Guide on the Side1,461 cited
2002Student Satisfaction: An alternative approach to assessing this important concept930 cited
1996Customer Contributions to Quality: A Different View of the Customer-Oriented Firm794 cited
1990Customer participation in service production and delivery.759 cited
1908The College and the University665 cited
1995Managing service quality in higher education: the role of the student as primary consumer594 cited
2000Effects of grading leniency and low workload on students' evaluations of teaching: Popular myth, bias, validity, or innocent bystanders?309 cited
2009Service quality in higher education298 cited
2007Are students customers? TQM and marketing perspectives288 cited
1999Assessing the Teaching Quality to Student Satisfaction Relationship: Applied Customer Satisfaction Research in the Classroom276 cited
1998Student as Customer: Factors Affecting Satisfaction and Assessments of Institutional Quality240 cited
1998Whatever you do, don't Treat your Students Like Customers!156 cited
1999Guaranteeing Student Satisfaction: An Exercise in Treating Students as Customers110 cited
2001Customers vs. products: adopting an effective approach to business students92 cited

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Cited by

2014Student identity development in higher education: implications for graduate attributes and work-readiness170 cited
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2017Student satisfaction and loyalty in Denmark: Application of EPSI methodology112 cited
2016Undergraduate orientations towards higher education in Germany and England: problematizing the notion of ‘student as customer’108 cited
2020The student as customer and quality in higher education103 cited
2022Well‐being of higher education consumers: A review and research agenda100 cited
2019Undergraduates’ satisfaction and perceptions of learning outcomes across teacher- and learner-focused pedagogies96 cited
2019The impact of loyalty on the student satisfaction in higher education66 cited
2016How student beliefs about knowledge and knowing influence their satisfaction with assessment and feedback65 cited
2016THE LINK BETWEEN STUDENTS' SATISFACTION WITH FACULTY, OVERALL STUDENTS' SATISFACTION WITH STUDENT LIFE AND STUDENT PERFORMANCES57 cited
2020A conceptual model development of the impact of higher education service quality in guaranteeing edu‐tourists' satisfaction and behavioral intentions40 cited
2017Innovation failure in the eye of the beholder: towards a theory of innovation shaped by competing agendas within higher education36 cited
2016Internationalisation of higher education: Conceptualising the antecedents and outcomes of cross-cultural adaptation24 cited
2019Student organizational citizenship behavior: Nature and structure among students in elementary and middle schools23 cited
2021Evidence-based coaching as a supplement to traditional lectures: impact on undergraduates' goal attainment and measures of mental well-being20 cited