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A two-stage stochastic program for scheduling and allocating cross-trained workers
15 references·9 citing·37 second hop
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References

  • 2011Introduction to Stochastic Programming6,469 cited
  • 1998Introduction to Stochastic Programming1,664 cited
  • 2003Staff scheduling and rostering: A review of applications, methods and models1,263 cited
  • 2004The State of the Art of Nurse Rostering946 cited
  • 2004Agile workforce evaluation: a framework for cross-training and coordination306 cited
  • 2005A Staffing Algorithm for Call Centers with Skill-Based Routing251 cited
  • 1973A Three-Stage Manpower Planning and Scheduling Model—A Service-Sector Example180 cited
  • 1998Staffing a Multiskilled Workforce with Varying Levels of Productivity: An Analysis of Cross‐training Policies*156 cited
  • 1999Cross-Utilization of Workers Whose Capabilities Differ148 cited
  • 2005Hospital-wide reactive scheduling of nurses with preference considerations126 cited
  • 2006Reexamining the Nurse Scheduling Problem: Staffing Ratios and Nursing Shortages*116 cited
  • 2002Development and evaluation of an assignment heuristic for allocating cross-trained workers112 cited
  • 2004Chained cross-training of workers for robust performance91 cited
  • 2003Workforce cross-training decisions in field service systems with two job types56 cited
  • 2007Workforce Cross Training

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26 cited

Cited by

  • 2015Workforce flexibility in operations management81 cited
  • 2020A Systematic Literature Review for Personnel Scheduling Problems69 cited
  • 2015The impact of multi-skilling on personnel scheduling in the service sector: a retail industry case48 cited
  • 2015A mixed integer programming approach to multi-skilled workforce scheduling47 cited
  • 2019Hybrid flexibility strategy on personnel scheduling: Retail case study46 cited
  • 2012An integrated approach to worker assignment, workforce flexibility acquisition, and task rotation45 cited
  • 2016Mathematical models and solution approach for cross-training staff scheduling at call centers42 cited
  • 2017Real-time recovering strategies on personnel scheduling in the retail industry41 cited
  • 2012On‐Call Overtime for Service Workforce Scheduling when Demand Is Uncertain40 cited