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Evaluating expert systems: the socio‐technical dimensions of quality

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Decision Support System Applications Software Engineering Techniques and Practices Information Systems Theories and Implementation

Abstract

Abstract: In this paper we present a new approach to evaluating expert systems. Our conceptual framework is based on a socio‐technical model that spawned some 39 technical and contextual evaluation criteria. These socio‐technical dimensions of quality are identified, defined and supported. We suggest that the approach presented here is an alternative to the restrictive verification and validation techniques that seem to be prevalent.

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1950I.—COMPUTING MACHINERY AND INTELLIGENCE 1989The Structuring of Organizations 1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction 1989An Instrument for Measuring the Critical Factors of Quality Management 1983The measurement of user information satisfaction 1985What is total quality control the japanese way 1985Management Information Systems: Conceptual Foundations, Structure, and Development 1986An empirical study of the impact of user involvement on system usage and information satisfaction

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