Lessons Learned about Performance Measurement

Abstract

Using the Procrustean bed metaphor, the author argues that there are two problems embedded in the lessons learned about performance measurement — a lack of fit between organizational needs and prescribed solution, and the dysfunction that results when imposing such solutions. These problems are examined in three stages: 1) learning from the history of the field; 2) learning from recent experience; and 3) learning new lessons. The goal of this analysis is to contribute to a more complete knowledge foundation that can allow us to develop more effective strategies to promote performance measurement utilization in public organizations.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 5 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.