Training Staff for Business Reference

Abstract

Summary Effective training for reference staff working with business reference subjects should be an ongoing focus for administrators concerned with providing quality service to patrons and meeting the needs of staff. Learning business reference shares some passing similarities with learning a foreign language and can produce anxiety in staff new to the field. Successful training programs create opportunities for staff to learn based on a process of realization and familiarity. Characteristics of information-seeking behavior by patrons with business subjects are discussed. Exercises and training aids are described including methods of measurement and affirmation.

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