An Examination of Organization-Information System Fit from Perspectives of Technical Fit and User Fit

Abstract

Information systems have evolved into ubiquitous, Web-based technologies that eliminate the boundaries of time and space, and support higher levels of social interaction. In order to achieve the highest return from information systems, organizations must match the capabilities of technology with their environment. This research proposes a model of Organization-Information System Fit based on task-technology fit and theories of user acceptance. Organization-information system fit may be achieved by balancing technical fit and user fit. Technical fit can be characterized as congruence among process-technology fit and task-technology fit. The idea of user fit is introduced as a moderator of the relationship between technical fit and utilization. Higher degrees of both technical fit and user fit should result in positive impacts on utilization and performance.

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