A guide to reference sources for user services

Abstract

Effective means of communication are a vital necessity if a mutually beneficial relationship is to flourish between an academic computing centre and the community it serves. More often than not, the people who must; do the communicating are very knowledgeable about computing itself, but perhaps are not so aware of the techniques that are available to help them pass on their expertise to others less informed than themselves. To do any job well, you need the best tools you can get. But in this case, what resources are available? Obviously, one of the most useful sources of help can be found in worthwhile reference books, but there is no one single volume that would act as a User Services “bible”. So in this paper a solid core of the books that may be of definite and practical assistance is presented. Publications in such areas as the following will be discussed:

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