Supporting prospective information in email

Abstract

Email usage frequently involves management of future actions and events. We believe that understanding the requirements of prospective memory should lead to the design of email tools that better support this functionality. In a recent study, we examined prospective email use and explored processes involved in managing time-sensitive email messages. The study results indicated areas that lack appropriate support for handling future actions in email. The study also found relationships between prospective email usage and users' organization habits. We draw on research in prospective memory to guide the design of email tools that will provide better support for handling future actions.

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