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Examining the interplay of an organization's prior reputation, CEO's visibility, and immediate response to a crisis
16 references·16 citing·39 second hopsampled
Examining the interplay of an organization's prior reputation, CEO's visibility, and immediate response to a crisis (2012)Examining the interplay of an organizatio…The Handbook of Crisis Communication (2010)The Handbook of Crisis Commun…Essentials of Corporate Communication (2007)Essentials of Corporate Commu…Unpacking the halo effect: reputation and crisis management (2006)Unpacking the halo effect: re…Corporate Reputation and Competitiveness (2003)Corporate Reputation and Comp…Helping Crisis Managers Protect Reputational Assets (2002)Helping Crisis Managers Prote…Handbook of Public Relations (2001)Handbook of Public RelationsCorporate reputation: seeking a definition (2001)Corporate reputation: seeking…An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic Approaches (2001)An Extended Examination of th…The Reputation QuotientSM: A multi-stakeholder measure of corporate reputation (2000)The Reputation QuotientSM: A …Public Relations As Relationship Management (2000)Public Relations As Relations…Media Reputation as a Strategic Resource: An Integration of Mass Communication and Resource-Based Theories (2000)Media Reputation as a Strateg…An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation (1998)An Analytic Framework for Cri…Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication (1996)Communication and Attribution…Choosing the Right Words (1995)Choosing the Right WordsLegitimation endeavors: Impression management strategies used by an organization in crisis (1994)Legitimation endeavors: Impre…Bass & Stogdill's handbook of leadership: Theory, research, and managerial applications, 3rd ed. (1990)Bass & Stogdill's handbook of…Corporate environmental information disclosure and green innovation: The moderating effect of CEO visibility (2023)Corporate environmental infor…Seeking sincerity, finding forgiveness: YouTube apologies as image repair (2018)Seeking sincerity, finding fo…How CEOs use Twitter: A comparative analysis of Global and Latin American companies (2018)How CEOs use Twitter: A compa…Does severity matter?: An investigation of crisis severity from defensive attribution theory perspective (2018)Does severity matter?: An inv…Crisis history tellers matter (2018)Crisis history tellers matterConvergence of crisis response strategy and source credibility: Who can you trust? (2018)Convergence of crisis respons…Should the shady steal thunder? The effects of crisis communication timing, pre‐crisis reputation valence, and crisis type on post‐crisis organizational trust and purchase intention (2017)Should the shady steal thunde…Is there Still a PR Problem Online? Exploring the Effects of Different Sources and Crisis Response Strategies in Online Crisis Communication Via Social Media (2017)Is there Still a PR Problem O…How Should You Tweet?: The Effect of Crisis Response Voices, Strategy, and Prior Brand Attitude in Social Media Crisis Communication (2017)How Should You Tweet?: The Ef…Why practitioners do (not) apply crisis communication theory in practice (2016)Why practitioners do (not) ap…Understanding publics’ perception and behaviors in crisis communication: Effects of crisis news framing and publics’ acquisition, selection, and transmission of information in crisis situations (2016)Understanding publics’ percep…Managing CEO communication and positioning (2016)Managing CEO communication an…A State of Emergency in Crisis Communication an Intercultural Crisis Communication Research Agenda (2016)A State of Emergency in Crisi…The Mediating Role of Charismatic Leadership Communication in a Crisis: A Malaysian Example (2015)The Mediating Role of Charism…The role of a favorable pre-crisis reputation in protecting organizations during crises (2014)The role of a favorable pre-c…#universitycrisis (2014)#universitycrisisAdvances in Consumer Research (1992)Image repair discourse and crisis communication (1997)Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory (2004)Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication (2008)The Rhetorical Situation (1968)“Too Good to be True!”. The Effectiveness of CSR History in Countering Negative Publicity (2008)Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media (2011)An Introduction to Rhetorical Communication (2015)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective (2008)Strategic management a stakeholder approach (2010)Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster (2012)Influence of brand signature, brand awareness, brand attitude, brand reputation on hotel industry’s brand performance (2018)Reputation: realizing value from the corporate image (1996)Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)An attributional analysis of reactions to stigmas. (1988)A First Look at Communication Theory (1994)Case Study Research: Design and Methods (1984)Qualitative research and case study applications in education (1998)Case Study Research (2004)Emotions Matter in Crisis (2011)Examining the Role of Social Media in Effective Crisis Management (2011)The value of communication during a crisis: Insights from strategic communication research (2014)A resource‐based view of the firm (1984)Firm Resources and Sustained Competitive Advantage (1991)An Examination of Differences Between Organizational Legitimacy and Organizational Reputation* (2005)Being Good or Being Known: An Empirical Examination of the Dimensions, Antecedents, and Consequences of Organizational Reputation (2005)Signaling Theory: A Review and Assessment (2010)Defining the essence of a university: lessons from higher education branding (2008)The evolution of the employee engagement concept: communication implications (2011)The impact of organizational culture and leadership performance on PR professionals’ job satisfaction: Testing the joint mediating effects of engagement and trust (2018)A Social Identity Theory of Leadership (2001)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)Corporate reputation: Meaning and measurement (2005)Corporate Reputation: The Definitional Landscape (2006)Customer-based corporate reputation of a service firm: scale development and validation (2007)
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References

  • 1990Bass & Stogdill's handbook of leadership: Theory, research, and managerial applications, 3rd ed.2,852 cited
  • 2000Media Reputation as a Strategic Resource: An Integration of Mass Communication and Resource-Based Theories1,696 cited
  • 2000The Reputation QuotientSM: A multi-stakeholder measure of corporate reputation1,300 cited
  • 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
  • 2001Corporate reputation: seeking a definition911 cited
  • 1995Choosing the Right Words802 cited
  • 1996Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication707 cited
  • 2007Essentials of Corporate Communication695 cited
  • 2010The Handbook of Crisis Communication676 cited
  • 1998An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation661 cited
  • 2000Public Relations As Relationship Management560 cited
  • 2006Unpacking the halo effect: reputation and crisis management532 cited
  • 2001Handbook of Public Relations445 cited
  • 1994Legitimation endeavors: Impression management strategies used by an organization in crisis408 cited
  • 2001An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic Approaches

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362 cited
  • 2003Corporate Reputation and Competitiveness346 cited
  • Cited by

    • 2018Does severity matter?: An investigation of crisis severity from defensive attribution theory perspective93 cited
    • 2018Seeking sincerity, finding forgiveness: YouTube apologies as image repair84 cited
    • 2016Understanding publics’ perception and behaviors in crisis communication: Effects of crisis news framing and publics’ acquisition, selection, and transmission of information in crisis situations77 cited
    • 2016Why practitioners do (not) apply crisis communication theory in practice76 cited
    • 2014The role of a favorable pre-crisis reputation in protecting organizations during crises71 cited
    • 2015The Mediating Role of Charismatic Leadership Communication in a Crisis: A Malaysian Example68 cited
    • 2017Should the shady steal thunder? The effects of crisis communication timing, pre‐crisis reputation valence, and crisis type on post‐crisis organizational trust and purchase intention65 cited
    • 2016A State of Emergency in Crisis Communication an Intercultural Crisis Communication Research Agenda57 cited
    • 2018Convergence of crisis response strategy and source credibility: Who can you trust?57 cited
    • 2023Corporate environmental information disclosure and green innovation: The moderating effect of CEO visibility56 cited
    • 2018How CEOs use Twitter: A comparative analysis of Global and Latin American companies55 cited
    • 2016Managing CEO communication and positioning49 cited
    • 2018Crisis history tellers matter47 cited
    • 2017How Should You Tweet?: The Effect of Crisis Response Voices, Strategy, and Prior Brand Attitude in Social Media Crisis Communication45 cited
    • 2017Is there Still a PR Problem Online? Exploring the Effects of Different Sources and Crisis Response Strategies in Online Crisis Communication Via Social Media44 cited
    • 2014#universitycrisis43 cited