Designing infrastructures for creative engagement

Abstract

As museums extend their scope beyond traditional exhibition spaces and into everyday practices and institutions, it is necessary to develop suitable conceptualisations of how technology can be understood and designed. To this end, I propose the concept of infrastructures, as both social and material, as a useful frame for discussing important challenges and opportunities in terms of designing for audience engagement. I further argue that when designing infrastructures, an important challenge is to develop the social aspects of infrastructures in terms of creating, maintaining and developing relationships between organisations and communities. I argue that this is as much an object of design as technical interactive systems and discuss the relational work undertaken in this activity. The ideas of infrastructure and relational work is illustrated through a case describing the design of a system for cultural heritage engagement for Danevirke museum covering issues relating to the Danish minority in northern Germany.

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