Design and Management of Service ProcessesEric R. Ziegel1997-05-01articleTechnometrics140 citationsclosedNo readable copy stored yet — this record is metadata only.Business Process Modeling and AnalysisManagement and Optimization TechniquesService and Product InnovationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 140 citations exist upstream.Cited by2008Modeling design objects in CAD system for Service/Product Engineering2009The challenge of conceptual modeling for product–service systems: status-quo and perspectives for reference models and modeling languages2009Framing research for service orientation of manufacturers through PSS approaches2011QFD‐based modular logistics service design2003Service Engineering: Ein Rahmenkonzept für die systematische Entwicklung von Dienstleistungen2004THE PROCESS OF NEW SERVICE DEVELOPMENT — ISSUES OF FORMALIZATION AND APPROPRIABILITY2009A CAD system for service innovation: integrated representation of function, service activity, and product behaviour2009Service as value co‐production: reframing the service design process